Patient News Letter Posted or Updated on 13 Mar 2026

Getting through to us just got easier

From May 2026, we will be introducing EMMA, an intelligent phone assistant designed to answer your calls instantly.

With EMMA:

• 📞 No more engaged tones

• ⏳ No more waiting on hold

• ⚡ Faster help when you need it

Simply tell EMMA what you need — whether it’s:

• Booking an appointment

• A prescription query

• A general enquiry

EMMA will help direct your request quickly and efficiently.

Please note: Our reception team is still here to support you. EMMA simply helps ensure every call is answered, every time.

Stay up to date with the latest information from the surgery by joining our WhatsApp Information Channel for patients.

We use the channel to share:

• 🩺 Health advice and wellbeing tips

• 🏥 Surgery news and service updates

• 💉 Seasonal health campaigns (such as vaccinations and winter health advice)

• 📢 Important NHS announcements

How the channel works

The channel is one-way, meaning only the practice can send messages. This helps keep information clear, useful, and free from spam.

Your privacy is protected

• 🔒 Other patients cannot see your phone number

• 👥 You cannot see other members of the channel

• ❗ The channel cannot be used for appointments or medical queries

➡️ Join our WhatsApp Channel:

We encourage patients to join to keep up to date with helpful health information and important practice announcements.

We are pleased to offer a dedicated contraception clinic here at Custom House Surgery.

Available services

• ✨ Coil fittings (IUD / IUS)

• ✨ Contraceptive implant fittings

Clinic details

• 👩‍⚕️ Provided by Dr Rumana Aktar

• 📅 Appointments available every other Friday

If you are interested in this service or would like more information, please speak to reception or your GP.

✔ Clear
✔ Confidential
✔ Convenient